We are using the Hubspot Quickbooks integration app. It’s a one-way sync from Hubspot to QB. Our products, invoices and contacts are synced. An invoice opened in Hubspot is matching the contact email address to the QB customer email and it is correctly creating an invoice in QB under the mathcing customer. All is well there.
However we have noticed the QB invoice bill email address field is NOT being set. This is preventing Quickbooks from sending the invoice to the client.
We have Operations Pro and presumably can add custom mappings, however, no such destination exists despite bill email address being a default QB field for invoices.
The HS invoice is matching on the Quickbooks customer email. Is there a way to set the invoice’s bill email address field (to the same) while doing the sync?
You’re absolutely right in how the current HubSpot–QuickBooks integration works—it syncs invoices from HubSpot to QuickBooks and correctly associates them with the right customer in QuickBooks using the email address. However, the issue you’re facing is with the bill email address field on the QuickBooks invoice, which is different from the customer email—it’s specifically used by QuickBooks when sending the invoice to the client. Right now, the integration doesn’t automatically populate that field, which is why your invoices aren’t getting emailed out from QuickBooks.
Even with Operations Hub Pro and custom field mappings, QuickBooks’ bill email field isn’t exposed as a destination field in the standard sync settings. This means that although the customer email is matched, the invoice’s bill email field stays blank unless it’s manually set or handled via a workaround.
A working solution is to use a custom workflow in HubSpot that copies the contact’s email address into a custom property on the invoice object—say, “Invoice Bill Email”—and then use a private API script to detect when a new invoice is created and push the value from that custom property into the BillEmail field on the QuickBooks invoice via QuickBooks API. This would ensure the invoice is automatically emailed out once it’s synced.
Cloudify can help set up and customise your QuickBooks–HubSpot integration to ensuring that invoices/estimates are created automatically as deals progress, with flexible triggers for multiple pipelines.
Hi @darveesh
You’re correct in spotting the limitation: the QuickBooks Online invoice “Bill Email” field is not exposed by HubSpot’s native QuickBooks integration.
Even with Operations Hub Pro, custom mappings only allow syncing into supported QuickBooks fields, and unfortunately “Bill Email” is not among them (see HubSpot’s field mapping rules here:
(Connect and use HubSpot data sync )
That’s why the invoice is created but can’t be emailed out automatically
A practical workaround inside HubSpot is to copy the Contact’s email into a custom invoice property (e.g. “Invoice Bill Email”) via a workflow. You’d then need to push this value into QuickBooks using their API, because HubSpot’s sync won’t do it natively. The QuickBooks API supports setting “BillEmail” when creating or updating invoices
(Intuit Developer )
That way, once the invoice is synced, QuickBooks has the field populated and can send the email.
If you’d prefer to avoid maintaining custom scripts, some teams add a middleware sync layer. For example, a two-way sync tool can catch invoice creation in HubSpot, enrich it with the Contact email, and send it to QuickBooks with the Bill Email set automatically.
This bypasses the mapping limitation and keeps your billing process hands-free
Platforms like Stacksync can handle this automatically by filling those missing QuickBooks fields in real-time during the sync, so invoices are always ready to send without any manual fix.
Hope this helps.