Question about HTML rendering

Marketing & Content Hub Email Marketing Tool
1

Hi all,

After a lot of lurking i finally decided to ask a question myself. It would mean the world if someone could help me out on this one.

KdeJong3_0-1721413245691.png
KdeJong3_0-1721413245691.png924×1348 79 KB

We use a HTML code that we add by api to the contact record.

But our code does not render when rendering the email.

KdeJong3_1-1721413319160.jpg
KdeJong3_1-1721413319160.jpg2548×1464 374 KB

This is what it should look like, in an online html viewer;

KdeJong3_2-1721413342072.jpg
KdeJong3_2-1721413342072.jpg2880×1606 1.94 MB

THX in advance!

2

Hi @KdeJong3

You might want to take a look at this community thread: https://community.hubspot.com/t5/Email-Marketing-Tool/Personalized-token-render-HTML-correctly-in-marketing-email/td-p/989631

Seems like the issue could be that the property type needs to be rich text instead of multi-line text.

Hope this helps!