Hi everyone,
we are getting a Hubspot Error notification when synching QB invoices with discounts / negative amounts.
Is there any way to allow negative amounts?
Thank you,
Jen
Hey @Epi, thank you for posting in our Community!
Are you getting any errors? If the error notification provides specific details or error codes, that information can be valuable in pinpointing the root cause. Review any error messages thoroughly to understand the nature of the problem.
The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
Hey @PamCotton,
thank you so much for your help.
Here is a screenshot of it. Discounts are negative numbers in QB which looks like it is not accepted. Is it maybe something in my settings?
Kindly,
Jennifer
I am having the same exact problem
Hi NMostafa6,
I hope Hubspot is working on fixing it eventually. Fortunately, we are still able to open the invoice through the link to QB in the side bar of each customer.
The native HubSpot-to-QBO app structurally fails on negative line items because of how HubSpot parses discount arrays versus how QBO’s API requires them. We see this constantly.
To prevent the sync from crashing, you have to bypass the native connector. We use a custom webhook to catch the HubSpot deal, run it through a JS script to reshape the discount into an accepted QBO ‘DiscountLineDetail’ array, and POST it directly to QBO’s REST API.
Happy to share the payload structure if your team needs an immediate workaround to get your billing unstuck.
Samuel