Hi,
I have a direct integration with JotForm. However, in JotForm, as well as in HubSpot forms, it is not possible to use the “Contact Owner” field. I would like to understand why I cannot use this field in the mentioned locations and whether it is possible to add it. Best regards.
Hi @BrunoDias2
Currently, the contact owner property cannot be added to the form.
This is because it is an internal sales property. The reason forms are designed not to include this property is to ensure that your contacts do not have visibility of user information in their portal.
One alternative I can think of, without needing a “workflow” automation, would be to create a custom property that acts as a temporary “contact owner” property and pass this as a hidden field.
Then, you would export that property and import those contacts back into HubSpot with the owner information in the correct “contact owner” property.
I hope this helps.
Best regards,
Pam