Is anyone else experiencing a relapsing and remitting issue with the space bar in the Blog Editor? It is only functioning about 50% of the time. I have done all the resets, reloads, new browsers, and am only experiencing this in the blog editor, not anywhere else on Hubspot or in any other program/website/etc.
Hi @L---Bryce,
If the browser is not the issue, the problem may lie with your theme or template.
Please check for any JavaScript that might interfere.
No one was experiencing this issue prior to the update that I’m aware of—I certainly wasn’t. If something in the new KB broke existing templates that never gave anyone trouble before, at the very least that code change should be surfaced to the developers so they can update and fix the problem. But probably it makes more sense for HubSpot to figure out what they did that broke things and fix it on their end.
TLDR: Respectfully, putting the responsibility for figuring this out on users is NOT a solution.
facing this problem. find proper solution.
Thank you for saying this because we changed nothing in the theme or template that would lead to having this problem suddenly.
This is also a problem when creating knowledge base articles - very annoying. I’m currently having to draft in Word and paste it in. We have made no changes our end - please offer a solution Hubspot
Also facing this issue in my email editor and rich text modules. Please provide a solution.
Hi all! Thank you for your contributions. It sounds like y’all are having issues with the space bar intermittently responding while creating content in the blog, email, and Knowledge Base editors.
I would encourage all of you to attempt to clear your browser cache or try a new device to rule out any local conflicts. If the solution is not resolved by using another browser or device, you can try a different template or a fresh draft of the content as well.
If your account has access to HubSpot Support, you can open a ticket for a more thorough investigation. Be prepared to reproduce the issue live. The Support team can identify if there is a widespread issue to get a quicker resolution.
Best,
Kennedy
This is still unresolved. Trying emailing your support only to get AI responses that wouldn’t pass me over to a human and then incessent ticket closure reminder loops. Not a great CS experience. Tried different browsers, cache clearing, different keyboards, and nothing has resolved this issue. Came here to see if I was the only one to find others having the same issue. Sometimes refreshing works, but often times just for a few moments. Between these issues and the focus mode not working unless you are at 100% zoom, the new editor has had more issues than improvements, imho.
Please do not consider this resolved or closed issues as myself and others are still having issues.
Hi Kennedy,
Just wanted to let you know that those solutions don’t work. Cleaning cache and starting new drafts show the same space bar issue.
Seems like Hubspot has lots of problems to work on that are not very justifiable by its price. Please consider providing other solutions rather than just opening new tickets as that is standard proceedure.
Best,
Alberto
Hi @kennedyp and @GiantFocal
Unfortunately, this isn’t a viable solution as the issue continues to intermittently occur despite browser clearing and switching devices. I was able to record the incident happening. If you fast forward to 1:27 you see a great example. It’s like the space bar just stops working amid typing flow. I know I can’t prove I was pressing the space bar, but I promise you, I wouldn’t be spending all of this time and energy if I was able to input text normally and consistently.
It’s not an issue I could hope to “be prepared to produce live.” It doesn’t happen predictably. If it did, I’d probably understand what the issue was.
https://drive.google.com/file/d/1hDF86teiHB2MVFdfMtTY32E5zZJbIgaV/view?usp=drive_link
Hi @kennedyp and @GiantFocal - For the sake of accuracy, I unmarked both of your prior suggestions as not solutions - In my above comment, I shared a recording I was able to get of the intermittent issue. I would ask for the respect of trusting that when I say I haven’t edited the template or added java, and that I’ve tried clearing the cache and changing browsers, and that none of this has worked. It continues to happen for me within the blog editor - and according to a lot of the comments here, in a lot of other Hubspot functionality as well. Please assist or please tag in someone from dev who might have a better idea that isn’t the equivalent of “unplug it and plug it back in.” Thank you.
Hi there @L---Bryce,
Thank you for posting to the Community!
Can you please confirm the following:
- Is this behavior happening across all of your blog posts or just a specific one?
- Does the same behavior occur when you use the default fonts?
- Can you replicate this behavior in an incognito window?
- How are you adding the content? Is any of it directly copied from another source? If so, can you copy and paste without formatting?
As @kennedyp mentioned, I would also recommend reaching out to HubSpot Support directly, as this is included in your current subscription. The support team will be able to troubleshoot live from your portal, as Community Managers do not have access to individual portals.
Cassie, Community Manager
Thanks @chighsmith:
To answer your questions:
1. Yes, this happens across multiple posts intermittently as they’re being written.
2. We are using the default fonts, so yes.
3. I have replicated this in incognito windows in the past, yes. Because it’s intermittent, the behavior hasn’t been recorded in an incognito window though.
4. None of the text is copied/pasted or with any errant formatting. Every time I have this issue, including in the recording I shared, I am physically typing into the editor window.
I understand that a support ticket would be helpful, but only if I can repeat the issue live, which I cannot guarantee.
The fact that others seem to be having the issue in other editors and interfaces seems to indicate it is not an issue with my account so much as an issue with a more universal backend process or glitch. no?
Experiencing this in building landing pages too.
I am also experience this issue when working with a text block. It is occuring every time and the only solution is to exit out and go back.
This is still an issue in the marketing email editor as well.
This is happening for me as well in the Knowkledge Base editor. It is a new phenomenon, since the release of the new KB. No amount of cookie or cache clearing, different browsers or incognito windows fixes this, so I have to believe it was introduced with the update.
The probelm appears to be intermittent and unpredictable. I’d really like to see a fix for this; we have been pretty disappointed in the new KB experience. Lots of bugs.
Among all the other issues with this platform’s web builder, this issue is probably the most infuriating and cuts right into the writing flow. I have to type random letters, backspace, and hope it starts working, only to be interrupted mid thought again within a few seconds as I’m typing a sentence.
Temporary Fix: If you put a character direclty after your caret (text cursor) and type your text before that character, it should leave you alone and let you enter a space when typing without issue.
Hey @ZCortinovis thanks for the great question!
My recommendation is to create a new post for this. This gives your post the best shot at getting seen by as many of our amazing community members as possible.
Feel free to tag me in the post and I’m happy to get you started.
Best,