Hi all,
we’ve run into a problem with wokflows that has us utterly stumped.
Scenario: on our website www.materna.de you can download various whitepapers. To do that you submit a form where we ask for some personal data. The usual… The workflow then sends you a mail with a link to the whitepaper (e. g. www.materna.de/foo/bar.pdf). After that, the workflow waits, for at most 7 days, until you click the link. If you click the link, the workflow waits another 3 days and sends you a follow-up mail. If you don’t click the link, something else happens (irrelevant to our problem).
Problem: the workflow works fine right until the step where it is supposed to wait for your click. It simply does not recognize that click and thus never proceeds past that stage. Yes, we tested it ourselves (multiple times, multiple ways), there are clicks that should have been recognized by the workflow.
We’ve configured the trigger for that step like this: event-based delay until link in mail is clicked where name of mail is <ourmail> and original-url is www.materna.de/foo/bar.pdf. We tried the same with raw-url instead of original-url; makes no difference, doesn’t trigger.
Our mails have tracking enabled, our website is tracked, there are no exclusions that should prevent hubspot frrom recognizing the click (as far as we understand things).
For added confusion, we built a list with an inclusion trigger “in any marketing mail, click on link www.materna.de/foo/bar.pdf happened.” Sure enough, that works, and there is only one mail including that link, so the click cannot come from any other source except the mail that is also tested in the workflow.
So hubspot does actually recognize the click in the mail as expected, it’s just the workflow that does not recognize it.
Which is so weird that we simply have to assume we are missing something / made some error in the workflow.
Any insight would be appreciated.
