Hello Hubspot community,
I’m a social media manager at my company and we are using Hubspot’s content management system (CSM) to replace our current CSM. We use several social channels; one of them is Instagram.
The issue I’m facing is uploading Reels formatted videos through Hubspot’s CSM and they only accept videos that fit between 1.91:1 and 4:5 aspect ratio. Does anyone know the solution besides uploading these types of videos manually?
HI @BarbaraE ,
Unfortunately, it looks like this isn’t currently possible in the platform. Someone has submitted it as an idea here - I’d suggest giving it an up -vote and commenting so you can follow it’s progress.
Whitney

+1 for @Whathcock’s suggestion to upvote the idea. HubSpot product managers monitor those threads and are always looking to improve the UX.
Upvoting the idea on the HubSpot community forum is a good suggestion as it
brings attention to the issue and the product managers may prioritize it
for future updates. Additionally, you can also reach out to Instagram’s
customer support for further assistance with uploading Reels.
It’s mind blowing to me that this feature is not already available on HubSpot. So many other platforms have already udated to offer this feature, including Loomly, and recently Later. As a marketer, I find it interesting that the HubSpot blog is actually directing people away from HubSpot to platforms like Later. I really hope this feature becomes available soon. Everything You Need to Know About Scheduling Instagram Reels
As a social media manager, I am facing an issue uploading Instagram Reels videos through Hubspot’s CMS, as it only accepts videos within a specific aspect ratio. To resolve this, I suggest using a video editing software to resize the videos before uploading or using a third-party integration found in the Hubspot Marketplace. This will ensure that our videos are visually appealing on Instagram.
One solution would be to use a video editing software to resize the video to fit within the aspect ratio requirements before uploading it to Hubspot’s CSM. This can be done by cropping or adding black bars to the video. You can use open source software like Blender or Lightworks or paid software like Adobe Premiere Pro or Final Cut Pro. Another option would be to use a third-party integration that can automatically resize the video before uploading to Hubspot’s CSM. Such integrations can be found in the Hubspot Marketplace.