I have been logging into my digital marketing page and I have been getting this response “There was a problem loading this page” pls I need it to be resolved soon because am yet to finish my course and get my exam done.Thank you in advance.
Hello @Eogunmade ,
Thank you so much for reaching out. Can you try
a couple different troubleshooting steps:
1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.
2. Try logging into your portal in your browser’s incognito or private browsing mode like Chrome or Firefox. This will rule out any potential caching issues. Clear cache in a browser
If it ends up being a browser cache issue, here are some instructions on how to clear your cache:
3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don’t have another browser currently installed on your computer, you can download one here: https://browsehappy.com
4. If that fails, try logging in from a different computer to rule out any settings on your current computer.
5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.
Always,
Anissa
This did not work, any cureent fixes to resolve this issue?
Hello @leoHernandez,
Thanks for brining this to the Community!
I can confirm our team is aware of the issue and our team is actively investigating. We’ll report back once we have an update for you!
Thank you for your patience!
Sam, Community Manager
Thank you!!! The issue has been resolved
Hey @Eogunmade,
There was an issue on our end that temporarily affected our services. However, I am pleased to inform you that I just received an update confirming that everything is back to normal shortly after my last response. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager