Hi Community!
I was wondering how a contact record is updated when a subscription type is selected by the client via email or landing page. Is a workflow needed for the Communication Subscription to be updated?
I ran some tests and it doesn’t seem to update my communication subsciption status.
Thank you so much!
Hi @MLy1,
When a contact expresses their consent in a form (either via checking a box linked to a subscription type or via the legitimate interest option), that should show up in the left sidebar of their contact record, in the section “Communication subscriptions”:
Click “View subscriptions” and you should find the consent logged there.
More information here: Manage your contacts' messaging subscriptions
Best regards!
What if it doesn’t show up automatically, who can I contact?
Hi @MLy1,
Could you share how exactly your testing this, maybe also with screenshots?
If you’re on a paid subscription, you can contact HubSpot support via the purple in-app help widget in the bottom right corner of the HubSpot app.
Best regards!
thank you karsten! I will reach out to them.
