I’d like to suggest proving an option, and not a requirement, for paying fees on a payment link. We are using HubSpot not only for marketing and soon be be website but also a donor platform. Many of the options are work arounds through the Sales Hub, but I’d love to see an option for donors to pay the processing fee at checkout. The only way to make something optional is adding a line item at the 2.9% processing fee, but this just adds to the total which inturn a larger processing fee. I know how to make the processing fee required for all payments through a particular link, there just isn’t an option where people can choose if they pay it or not. This will help us as a non-profit to benefit more from people’s donations to our company by offering the donor to pay the processing fee.
Status: Idea Submitted
I agree - we would really like to have a checkbox option to add-on the payment processing fees automatically when a customer pays via the Stripe Payment Link. A 3.4% processing fee is quite a lot to absorb Vs. a 0% processing fee for a bank transfer ![]()
Yes! Agree. And if you have multiple line items people can choose from, that fee is not known at the time of creating the base %.
UPDATE: It looks like this topic is also being discussed on another thread: https://community.hubspot.com/t5/HubSpot-Ideas/Credit-card-payment-fees/idi-p/689874
This needs to be a thing quickly.
We would really use this a non profit!
Hi everyone! Ross here from the HubSpot product team.
Thanks for sharing your feedback and votes on making checkout fees an optional add-on for donors/buyers during checkout.
As of Q4 2025, this feature is not on the roadmap yet. That said, I will return to this thread to keep you posted if anything changes. Please follow this thread and upvote if you’re interested in this capability! Thanks.