I went through the import process using a .csv file. The first time I imported, I received 30 or so errors (mostly dashes in phone numbers), and I corrected those, then re-imported. I see that there are no errors, but the only information for any of my contacts is their name. How can I successfully import their contact information if I do not show any errors?
It looks like perhaps I didn’t give it long enough. I stepped away for about an hour and now I see email addresses, too. Hopefully by tomorrow I’ll see the rest of the information!
Hi @AWalker,
Which other columns/properties did you import? If you could share a screenshot of the column headers of the import file, that can help with troubleshooting.
What you’re describing (the system taking some time to add information to records) would be unusual. Usually, HubSpot finishes the import within minutes and then either all of the information is there or nothing.
Also, by default, the contact view hides a lot of properties. Even if you’ve imported and correctly mapped a lot of properties, they might not show up in the default view.
You can check whether a contact has all of the imported information by navigating to a contact record, clicking View all properties in the left sidebar and then clicking Hide blank properties. What remains is the information that you imported successfully.
Best regards!
Thank you. Here are the column headers/properties (all matched with Hubspot default or custom properties before uploading):
First Name
Last Name
Date of Birth
Home Anniversary
Primary Mobile Phone
Other Phone
Primary Personal Email
Address Line 1
City
State
Country
Zip Code
Company
Title
Tags
Thanks @AWalker!
Have you checked a couple of contacts in the system by clicking View all properties? If they’re missing fields, could you confirm that the have a value in the import file?
Best regards!
Yes, I have. I also went back and edited the column headers, making them align more closely with the default property names rather than my own custom ones. That caused the phone numbers to show (as well as addresses when I click on View All Properties), but I still can’t see emails.
Acutally, they just appeared. I think that may solve my problems. Thank you for your help!
Hi @AWalker, maybe just a rare delay. Glad you’re all sorted!
If you could consider this thread solved, you could mark my first troubleshooting reply as an answer so other users know how they can approach this.
Have a great day!