What is it?
Simplify your customer’s subscription cancellation process by allowing them to initiate subscription cancellation with a link in their receipt. You can enable a setting to include a link to open a pre-formatted subscription cancellation email in each buyer’s subscription receipt.
Why does it matter?
Your customers can now easily initiate subscription cancellation with a click, providing an improved customer experience.
How does it work?
When you enable one-click subscription cancellation, your customer sees the option to cancel their subscription in their receipt. When they click on Cancel subscription, a pre-formatted subscription cancellation email populates.
Follow these steps to enable the cancellation link for all buyer’s subscription’s receipts:
- Navigate to Settings, then click on Objects under Data Management
- Click on Subscriptions
- Click on More and select the Notifications tab
- Scroll to the Automatic payments section, then enable the “Allow buyers to cancel a subscription” setting
Who receives the email?
The email will be sent to the address listed as the support email. This is the address that will be notified when a customer requests to cancel their subscription.
