Since July 1st the “Not Sent” rate of my emails exploded - from 7% to 28%, now stabilizing around 20%.
Customers that were receiving emails normally, are now complely shut off. And Hubspot does not give a specific reason - it just tells me the email wasn’t sent.
Is someonelse experiecing this? What could it be?
Hi @Mengatti,
You should be able to access the not sent reasons – navigate to your email in Hubspot, click into the Recipients tab and select Not sent on the left. This is where you can see the contacts, their not sent reasons and can also click into the reason for more details:
Let me know if you have any follow-up questions, happy to help.
Thank you, Karsten!
If you don’t mind going the extra mile here - how do I reach this “Email” view you pasted here?
Hi @Mengatti,
There are different types of Email Bounces. I would recommend if it is a hard bounce, then please delete them.
For all kinds of Bounces, you can refer to this article.
Swayam
Grazitti interactive
Hi @Mengatti,
Sure, navigate to Menu > Marketing > Email, find your email and click on it. Then click into the Recipients tab and select Not sent on the left:
Best regards!
