Hi I traied to send my 1st email marketing email but it says sent to 0? Ive cleared cache so not that
Hi @GDavey
Can you check the recipient tab (see screenshot below) in the email?
This will show which contact was sent and wasn’t sent the email and why.
Thanks
Frank
Hi @GDavey,
There are multiple potential reasons here. Could you confirm the following?
Are you using the marketing contacts functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
Are you suppressing unengaged contacts in the Recipients tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.
Are you using an exclusion / suppression list in the Recipients tab of the email? (Do not send to dropdown)
Do you have the GDPR settings enabled? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to update your contact subscriptions.
Have some of the contacts previously bounced? You can check by filtering your recipient list by “Email hard bounce reason is known”.
Did you already hit your monthly email send limit? (5X marketing contact tier)
Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “Unsubscribed from all email is equal to True”
Do you have double opt-in enabled but contacts do not have a confirmed email address?
You can easily check what’s going on by clicking on the 0 in “Sent to 0” or switching to the Recipients tab.
This will take you to a breakdown of the contacts where you can select “Not sent”. In this section, you should see an explanation of why emails were not delivered.
If this is your first email, HubSpot might also be performing some checks in the background which delay or prevent the sending of emails.
Best regards!