Not receiving password reset emails

Smart CRM & Sales Hub Account & Settings
1

My whole team is not receiving password reset emails at their email IDs.

I checked everything - Spam folders, Email Bounce Status, Email Storage.

Email 1 - [email1]
Email 2 - [email 2] (Super Admin)

Please Help.

Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.

3

Hi @pvngoswami and welcome, we are thrilled to have you on the HubSpot Community! :confetti_ball:

Thanks for reaching out!

I have unbounced the email address, you should be all set now!

In case this happens to other Community Members, I’d recommend checking this article " Not receiving HubSpot system or notification emails " as it may help.

Have a lovely day @pvngoswami! :sun:
Bérangère

6

Hi @pvngoswami

Since multiple users, including a Super Admin, aren’t receiving password reset emails, it sounds like this may be more than an individual inbox issue.

I suggest confirming that the affected users are still active in the account and checking whether your organization’s email security or mail gateway is filtering HubSpot emails before they reach users’ inboxes.

If everything appears normal and the reset emails are still not being delivered, I’d recommend having a Super Admin contact HubSpot Support so they can investigate the account and email delivery logs.