I hope someone can help me.
I started today with hubspot and installed the plugin for the wordpress website.
But since then i dont get the new order mails in my inbox.
What do i have to do to get it as it was without deactivate the plugin.
Hi @JurW when you say “new order mails” what exactly are you referring to? Are these form submissions from a form in wordpress? If so, the HubSpot plugin shouldn’t have any effect over this, the plugin simply installs a HubSpot tracking code on your site.
Or is there a different way you capture these new orders from your site?
Hello @TomM2,
I mean woocommerce has a system, the moment you get a order from a customer you get a email from woocommerce with the order with everything they bought. But when i have activated hubspot i dont get those anymore.
Hey @JurW when you say “activated HubSpot” did you activate a woocommerce - HubSpot integration or the wordpress plugin?
If it’s the latter, there’s no way HubSpot would have affected your settings or email sending within woocommerce as this plugin simply installs the HubSpot tracking code on your site.
You’ll need to investigate within woocommerce as to why these have stopped sending, I suspect it’s merely a co-incidence they’ve stopped sending as I can’t see any technical way the HubSpot tracking code would stop woocommerce sending an email.
Hello @TomM2 ,
It is the wordpress plugin.
So if i activate the plugin it will send a message to hubspot that there is someone who paid. But then woocommerce wont send me the details.
But i dont know where to look precisely because notting except the plugin.
Because i have it deactivated the plugin and i get them mails again.
Could you send me a link to where you installed the plugin from please just to ensure we’re talking about the same thing?
Is it this one? HubSpot All-In-One Marketing – Forms, Popups, Live Chat – WordPress plugin | WordPress.org
Yes thats the one i use on my website
Same thing happed to me, did you find out what was the issue?
Hi @Yano,
Thank you for reaching out to the Community!
I noticed that you had a question recently, and I’m reaching out to see if you have found a solution or if you would like us to continue exploring options. If you’ve resolved the issue, sharing your solution would be greatly helpful for others facing a similar question. If you haven’t found a solution yet, please let me know the steps you’ve taken, share any relevant screenshots, and provide as much detail as possible so we can delve deeper into the matter and work towards potential solutions.
Best regards,
Diana