Hello…I am using Avada forms (from Avada themes) integrated with the free HubSpot integration plugin. My form works and the data passes from the web page into hubspot except for one field which is a multicheckbox field. There are 4 possible selections/values. If one is selected, the value appears in Hubspot. But once one or more is selected, nothing appears. Avada verified that the data is passing from the form into Hubspot per the video they supplied to me:
Anyone have any ideas on what is going on and how to fix? Thank you!
Hi @c-squared, The first thing to try is to check the field mapping settings in the HubSpot integration plugin. Make sure that the multiple checkbox fields is properly mapped to the corresponding field in HubSpot. If that doesn’t work, it is possible that the data is not being sent in the correct format. You can try using a tool like Postman to test the submission of the form data and make sure that it is formatted correctly for the multiple checkbox field.
If the data is still not being sent correctly, It sounds like the HubSpot integration plugin may not be compatible with the multicheckbox field type. You may need to look for a different integration plugin that supports this field type, or look into using custom development to connect your form with HubSpot.
Hope this is helpful! Cheers!
Thank you so much for your reply. I did map the fields correctly. I’ll take a look at Postman but I’m not a Developer so it may be over my head. Thank you for that suggestion. The Avada team stated that the data is getting passed over to HubSpot properly per the video they provided (which was the link in my post). However, maybe it isn’t properly formatted as you mentioned. I will pass along your comments to them. Thank you again.
Hi @c-squared, you’re welcome!
Mark the answer as a solution, if it helped to resolve your query so in further all the concerned, can find the answer easily.
And feel free to share if more help is needed, and I will suggest the best.
Regards,
____Syeda
