It was working fine, but later I saw he couldn’t send out any replies to our customers.
Is it an error system HubSpot? And what to do with it?
Thanks
Hi @ЯЗдесь,
Thanks for reaching out on the HubSpot Community! Happy to help here.
We don’t currently have an outstanding incident on our HubSpot Status page so there’s no indication of system wide error. From there, I was hoping to first clarify your question.
It looks like your emails are failing to deliver when sent out of a chatbot conversation in the conversations tool. Is that right? If so, is this happening for all conversations or just this one in particular? The error message could indicate the email you’re trying to send this response from may not be connected to HubSpot. Can you confirm the inbox of the email sending the response is connected to HubSpot?
I’d also like to share this article that walks through how to chat and respond to customers via the chat tool as well as ensure the conversation channel is setup as expected.
I hope this helps, and thanks for providing further details!
All the best,
Elyse
Hi @EWood ,
Thank you for your response.
When sending from the chatbot in the chatbot tool, this is correct.
Previously, before I contacted here, everything was working fine.
The mail I send from is a Hosted email (HubSpot fallback).
I can’t solve the problem until now.
We can’t send an email to users who are our customers in the contact section.
Maybe a setting is needed for this?
Can anyone help?
@ЯЗдесь , sorry for the confusion! It looked like my last message had been selected as a solution. It sounds like this may need some further investigating. I’ve reached out to you over direct message to gather a few more troubleshooting details from you. Thanks!