Meeting tool doesn't work

Hi,

We have a lead form that channels user to specific meeting tool.

One of the meeting tool doesn’t show up (other do) and instead present the following message:

“the booking page is no longer active” with the mail"

The meeting link works as a standalone experience (pasting the URL in the browser)

Can’t find any support on this online

Hi @BLevanon,

Thank you for reaching out to the Community!

I see, it’s interesting that the meetings page is still available as a standalone page. :thinking:

The most common reason why this happens is when the user disconnects the calendar from HubSpot or has a paid Sales or Service seat removed. When a user doesn’t have a seat assigned, they can have only one meeting link (more information here). Could this be the case?

If none of the above applies, it’d be best if you could reach out to our support team so they can investigate the meeting link in your account. Thank you!

Cheers
Mia, Community Team

Thank you Mia, we were able to solve the problem. It seems like the meeting link wasn’t identical. The user created a new meeting link and archived his previous one.

Thanks again!

Oh, I see, I’m glad that you were able to solve this! Thanks for the update :slightly_smiling_face: