Hi, I am having issues sending marketing emails, my email states to be delivered but recipients are not receiving. Please can someone help?
Thanks
Rosie
Hey Rosie,
This could be due to a number of things, how long ago did you send the email? There is a processing delay and it may take a little while for the emails to fully send. One trick I use is to always add myself to the list of contacts receiving the email, so I can see when I actually get it. If it’s been awhile and you’re still not seeing any data, I would contact support.
Hi Ashley,
Yes, i also added in my personal email in when i sent the email. it was
over 2 weeks ago and still not received and not in my junk either.
I have contacted support and they have not been successful in resolving.
They pointed me to post a message on here, the community… not sure where
to go from here if i am honest!
thanks for commented with your advice anyway,
Kind regards
Hm, that’s very strange. Is that the only email that has done that? Feel free to email me if you’d like me to dive deeper into the issue: ashley at ashleyidesign.com
Hi @RColquhoun,
In your marketing email (Menu > Marketing > Email), when you switch from the Performance into the Recipients tab, do these contacts show up under Delivered or Not sent?
If they are under not sent, you should see an explanation of why the email couldn’t be sent. If you need help with interpreting these errors, let me know.
Should the emails show as correctly delivered, there are additional reasons why they might not have received your email – and unfortunately there is not much that you can do. They would have to take action. (Certain email service providers but also IT departments in sensitive industries are known to not let emails through to the recipients.) Here is a troubleshooting article: Understand why contacts didn't receive marketing emails
Hope this helps!