Hi, we have just started looking at Marketing for our business and we have set up a few reports for Marketing Attribution… I set up a report that is for marketing activities, all channels, subscriber to lead status and first interaction. The problem we are having is it is showing all communication even those to support on Live Chat and email. Only one person in our organisation replies to those. So the question is, can we filter out those support chats to get a better understand the number of new contacts created through marketing channels each month?
n.b currently my business doesn’t use lead status consistently so we can’t run that as a report.
