Hi HubSpot Community,
One of our clients has reported a change in the behavior of the “Log Email in HubSpot” button in the Outlook Sales Extension. Previously, they could log emails with a single click, and the system would automatically associate the email with the correct contact and company in HubSpot. However, they’ve noticed that recently, the button now triggers an object selection menu for every email, requiring them to manually search for and select the contact and company before logging.
This new workflow adds significant overhead, especially for users processing dozens of emails daily. The extra steps slow down their productivity and disrupt their established process.
Key Details:
- Previous Behavior: One-click logging with automatic association to the correct contact/company.
- Current Behavior: Object selection menu appears for every email, requiring manual search and selection.
- Impact: Increased time per email, reduced efficiency, and frustration for high-volume users.
Questions:
- Has there been a recent update to the Outlook Sales Extension that altered this functionality?
- Is there a setting or configuration that can revert to the one-click logging behavior?
Context:
- The client is using the Outlook desktop app (not the Gmail extension, which I use and haven’t observed this issue with).
- Attached is a screenshot of the object selection menu they now see for reference.
We’d love to understand whether this is a bug, a permanent change, or if there’s a workaround to restore the previous one-click functionality. Any insights or guidance would be greatly appreciated!
