Hi,
We have a chatbot from Hubspot live on our website but it’s not appearing anymore.
I have already tried deactivating and activating the chatbot, but it didn’t work.
Could someone help me solve this? Thanks!
The website is: www.nocnocstore.com
Cecilia
Hi @CMeghirditchian,
Generally, HubSpot has a troubleshooting instruction here: Troubleshoot chat widget not appearing on website pages
However, the live chat seems to be working fine for me:
I’d recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.
Best regards!
It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I’ve seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.
Cheers
Frank
