Live Chat open widget with message

Developer Support APIs & Integrations
1

Hi,

We use the live chat widget in our React application. Is there a way to open the widget with a pre-populated message:
window.HubspotConversations.widget.open(“Some message..”);
In several places in our app we want to open the widget with a pre-populated message to let users avoid unnecssary typing. I could look into the v3 converations API to post a message to a thread but I’m not sure how to do that from the docs on behalf of the user?
Thanks

2

Hi @ASundberg

HubSpot’s Conversations API V3, natively not offerring a functionality to directly pre-populate a message within the live chat widget when opening it through the Javascript SDK

Kindly try to leverage the open function with a placeholder message:

  • Make use of the window.HubspotConversations.widget.open() function to open the chat widget.
  • Within the widget, display a clear placeholder message prompting the user to type their specific inquiry. This avoids unnecessary typing but doesn’t pre-fill a specific message.
  • This will be a Simple implementation and avoids unnecessary user interaction and one point all about is, does not directly pre-fill message

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

3

Thank you for your reply and suggestion @Humashankar !
A placeholder is not very user friendly because they need to copy the value from the placeholder and then send it. Can I submit a feature request to the chat widget team?

4

Hi @ASundberg

Thanks for your understanding, I agree that the current solution may not be the most convenient and kindly log your idea in this forum and will see how it goes - HubSpot Community - New Idea - HubSpot Community

Humashankar_0-1715082788965.png
Humashankar_0-1715082788965.png229×136 6.09 KB

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

5

can we able to listen the user message in the live chat widget