Hello,
This is an old unresolved but serious issue as potential clients have reported to us that they are hesitant of opening the links sent in our email templates via HubSpot, as the link’s preview looks very long and suspicious (especially on Outlook). Is there anthing we can do to prevent these long tracking links from being shown in our emails?
Thank you!
Eleni
Hi @EleniS,
You can disable one-to-one email tracking: Turn off one-to-one email tracking or attachment logging
After changing this setting, HubSpot will not create these tracking links but keep the original direct link.
However, when tracking is turned off, you won’t see open and click information for emails sent from the CRM, conversations, and email extensions.
Best regards!
Hello Karsten,
Thank you very much, for your prompt and accurate reply!
My team will implement this solution.
Best Regards,
Eleni.
Dear Karsten,
We have a similar issue as what has been explained above. However we would like to remain the tracking functionality. Can there be anything done to change the previes of the link in some way that it would look more trustable than it currently does.
Best regards
Ben
Hi @BLakerveld, unfortunately that’s not possible. It’s either one or the other. Best regards!