We’ve come across a repetitive problem. It’s our clients booking through HubSpot to an already booked schedule in our Google Calendar.
I talked to customer service before, and we found out that at their end our Google Calendar is disconnected but when they gave me a link that redirected me to our settings, it showed me that our calendar is indeed linked.
Can anyone help us please?
Hi @NatalieSuppes,
There seem to be a few things going on here.
Regarding the calendar sync itself. If HubSpot says it’s disconnected but it appears connected for you, I’d recommend disconnecting and reconnecting. This ususally solves the issue.
As far as clients booking over existing calendar events goes, can you confirm that these existing events are marked as busy in your calendar? If they’re set to free, HubSpot reads these times as available.
Best regards
