We are in the process of setting up a Knowledge Base for internal use. For security reasons and to keep the Knowlegde Base as clean as possible for users, we have created security groups for different department within our company. The idea here being specific articles are only visible for certain depeartments.
The settings of an article allow you to set a Control audience based on a list:
Unfortunately all employees with service access are able to view all articles. In our case all employees have service access to view tickets and report them.
Is it possible to fix the access control as it is meant to be?
It is ok to be able to see the articles in the backend, but it should hide them in the frontend for people without access.
Having a very similar issue here at the moment. Our Knowledge Base has been built for internal use only, and while I have divided the team up into lists and listed those lists in the control audience areas, all memebers can still see all articles regardless.
After troubleshooting this it seems any of our company HubSpot users, even if they are added as contacts to the lists that are on the articles, will have access to the full knowledgebase as they are users as well as contacts on HubSpot. It would be great if there was a way to determine who sees what, for example managers only see what is in the managers only folder etc. The list and control audience access only works for contacts that are not users in HubSpot.
I should also note that the users do not have access to KB in permissions, and yet can still see it all.
