- hiii everyone i hope you are doing goooood
- can someone explain the difference between the channels to me
Hi @oumaima, welcome! In HubSpot, “channels” usually refers to how a contact reaches you or how you reach them, the main ones are:
- Email – newsletters, marketing emails, sequences
- Social media – Facebook, Instagram, LinkedIn, etc. (connected via the Social tool)
- Forms/Website – contacts submitting a form on your site
- Ads – Google/Facebook ad campaigns tracked in HubSpot
- Chat/Conversations – live chat or chatbot on your site
HubSpot tracks which channel brought in each contact (this shows up in reporting as “original source”), which helps you see what’s actually driving leads.
If you meant something more specific (like the difference between marketing/sales/service “hubs,” or something else entirely), let me know and I can point you in the right direction