can add a filter of some sort, that when we send out emails around blog or vlog notifications that if the recipient took an action with it (open, click, etc.) that it wouldn’t add points?
or do we then have to list all the emails that we want to score?
Looking for any suggestions! Thanks Community!
Erin
Hi @ErinKas
You cant exclude certain emails directly within the lead scoring rule settings. Two things you could try:
- Using a general rule for positive scoring but adding negative rules for specific emails
- Using lists to group contacts by granular email behaviour and then scoring list membership instead
Hope this helps.