Your support team is stretched thin. Customers expect instant answers. Tickets pile up. You need more hours in the day.
That’s why we built Breeze Customer Agent to handle routine inquiries 24/7, freeing your team to focus on complex issues that require judgement, empathy, and expertise. Since launch, you’ve told us what needs improvement. We listened.
Here’s what we’ve been working on: safer ways to get started, better control over your rollout, tools to build confidence before going live, and clearer visibility into what’s working.
Discovery and onboarding
We’ve made it easier to explore Customer Agent without pressure or commitment. Start with a risk-free trial using your real support traffic to see exactly how it performs.
4 Weeks Free Access
- Try Customer Agent for four weeks without using any credits. Available for Pro+ customers who haven’t started using it yet. This gives you time to test it with your actual support volume before committing.
Deploy with confidence
Test how the agent handles your specific scenarios before going live. Customize how it talks, what it responds to, and how it behaves across channels—so you deploy knowing exactly what customers will experience.
Agent Guidelines
- Tell the agent exactly how to talk to your customers. You can control everything from tone to specific phrases it should use or avoid. If your brand is formal, make it formal. If you’re casual, make it casual. This has been your top request since launch.
Comprehensive Channel Settings
- Email and chat need different approaches. With channel settings, you can customize how the agent behaves in each one. Different reply rules, different signatures, different conversation styles: whatever matches how your team actually uses each channel.
Email-Specific Testing
- Before going live, you can now test how the agent responds to actual email inquiries. No more guessing whether it’ll handle your specific use cases. Send test emails, see what it says, adjust before customers see it.
Automated Email Detection
- The agent now recognizes when an email doesn’t need a response, like out-of-office replies, automated notifications, and promotional blasts. It hands these off to your team instead of wasting credits on conversations that go nowhere.
Inline Citations in Email
- When the agent references your help docs or past tickets, it links directly to the source right in the email. Your customers can verify the information instantly instead of hunting for footnotes at the bottom of the message.
Email Ignore Lists
- Block certain senders so the agent never responds to them. Vendor emails, internal messages, spam: add them to the ignore list and the agent won’t touch them. This keeps your inbox clean and your credits focused on real customer conversations.
Control your rollout
One-size-fits-all doesn’t work. Some teams want 24/7 coverage. Others want the agent only during off-hours. Some route by customer type, others by issue type. You decide how and when to scale.
Agent Working Hours
- Turn the agent on only when you need it. Many teams run it overnight and on weekends when nobody’s available to answer tickets. Others use it 24/7. You decide the schedule that makes sense for your operation.
Deploy via Workflows
- Route specific ticket types to the agent while keeping others for your team. Send free-tier customers to the agent, paid customers to humans. Let the agent handle password resets, your team handles billing questions. You control who gets what based on the rules you set.
Reply Recommendations
- The agent writes the response, but your team approves it before it goes out. This lets you catch anything that feels off while still saving time on drafting. Most teams start here before moving to fully automated responses.
Drive continuous improvement
Customer agent gets better the longer you use it. We’re shipping ongoing quality improvements, and you can now see exactly which help docs and knowledge sources lead to successful conversations - so you know where to focus your efforts.
Answer Quality Improvements
- The agent now gives better answers and formats emails properly. If you have product catalogs stored in spreadsheets, the agent can pull accurate details from those files when talking to customers. This matters most for companies with complex inventories where getting specs wrong breaks trust.
Source Performance Reporting
- See which help articles and knowledge sources actually help the agent close tickets. If certain docs keep coming up in successful conversations, you know they’re working. If others never get used, you can remove them or improve them. Stop guessing what content matters.
Getting Started
Try the Breeze Customer Agent free trial access. Test it with your real support traffic and see how it works for your team.