Last Call Date

I have created a field “Last Call Date” that is populated by a workflow that is set when a Contact is associated with any activity and Call Outcome is known.
I am struggling to figure out how to update this field going forward so that Last Call Date is updated if a new call is logged. I cannot re-enroll contacts based in the Activity/Call Outcome fields.
Am I missing an easier way to do this?

Hi @emacd33 and Happy New Year! :tada:
Sending you all my warmest and best wishes for 2025.
Great question, thanks for asking the Community!
For information, here are the default call properties.
I’d love to put you in touch with some of our Top Experts in workflows: Hi @Phil_Vallender, @danmoyle and @ScottPennwood do you have tips to help @emacd33 automatically update a custom property when a call is logged, please?
Have a wonderful day and thanks so much! :heart:
Best,
Bérangère
Also @emacd33, did you know that we have a workflows library?
You might find a quick and useful workflow to use!

Hi @emacd33

I appreciate this isn’t exactly what you’ve typed (“Any activity” and “Call Outcome is known”) however you’ve called the field “Last Call Date” and you’re referring to “Call Outcome” so I’m going out on a limb assuming this is only about calls.

For this I would simply use the Event trigger instead of Filter criteria. Would this solve the problem?

Hi Scott,

Thanks for you reply! From my understanding the Call Ended field only works through calls made through Hubspot. I was hoping to capture ANY call, including those manually logged. I think for now your solution is probably the most efficient but I know it will end up missing a few since not all of my reps regualarly call through Hubspot.

How frequently are your teams making these calls? If it’s less than a day you could use a list membership as your enrollment trigger, and it will capture logged calls as well.

You’d probably want to add additional filters like the direction of the call so it’s not capturing inbound calls for instance.

It could work as a belt-and-braces approach as a way to capture those that are logged instead of made through HubSpot.