Labelled bounce when they do not bounce

Marketing & Content Email Deliverability
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1

Hi there,

For probably at least a month, almost every Contact i click through to see on a conversion list shows the evil red box that the email bounced and i cannot see email performance on the overview for the Contact.

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However, when I click through to the email and search for the email address for the contact, it shows that they indeed did receive it, they’re not on a bounce list and they’ve opened or more.

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This is putting a lot of extra time into conversion tracking and activity checks since it takes digging to confirm whether they did engage or not.

Anyone having a similar issue and know how to fix?

2

Hey @VRichmond,
Thanks for posting in the Community!
I’m not finding any Community posts or knowledge base articles that reflect a similar scenario. This implies that what you’re experiencing is a bug, not expected behavior. Do you have access to our Support team? This would require a Professional or Enterprise level subscription of any kind.
Shane, Senior Community Moderator