Hello,
I set up everything a few months ago, Chrome extension, Gmail synchronization and everything are activated. Suddenly, some emails are not synchronized with my Hubspot account.
I don’t understand why some emails are logged correctly and some of them are not.
I delete everything and I downloaded it again and nothing changed.
Could you help me to figure it out please?
Thank you
Hi @ERabaglia,
A common misconception is that HubSpot tracks new incoming emails. However, HubSpot will only track replies to emails sent from the CRM or using the extensions: Understand reply-only email logging rules
Could you check whether the ‘missing’ emails are new incoming emails? If so, the extension would be working as expected.
Best regards!
Hi,
This is not my case I think, because I track every kind of email like “new
contact” or even “existing contact”.
For example, yesterday I sent an email to an existing contact and the email
isn’t logged under the company or the contact person.
In another case, last week, I replied to an existing contact again and my
email was logged but not the email from my contact.
In another use-case, I received an email from an existing contact (logged
in Hubspot) but my reply wasn’t logged in Hubspot.
Those use cases are different and don’t make any sense to me.
Thank you for your help