Issue with loggin emails to CRM using BCC

We can not log emails to HubSpot using the BCC address. It used to work fine before but it recently stopped working for some reason.

Can you please provide some assistance on this?

Hello, @Saydiburkhon I was able to found some requirements that we need to ensure in order to log the emails, more information here, could you please confirm if all the requirements are working on your end?

I hope this information helps .

Kindly ,

Pam

Hi @Saydiburkhon ,
Check thsi article here. Hope issue will resolve.
Also check this long thread here. May be you can find something.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regard.