Issue Viewing Emails & Analytics

Marketing & Content Hub Email Marketing Tool
1

Hi All,

We manage a client’s Hubspot Account (Free version currently). When the sales people (3 of them) login they can no longer see the emails sent, opens, clicks, etc. So they are not able to follow-up as they did before. The issue began two weeks ago.

See the attached image of what they see now.

The “Get Started” button is greyed out. They have not reached any limites on contacts or sends.

Any help is appreciated.

screenshot_hubspot.jpg
screenshot_hubspot.jpg800×600 151 KB

2

Hi @Notion,

Thanks for reaching out to the Community!

This is strange behavior indeed!

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Best,

Kristen

3

Thank you for the reply. I will try again, but it is HSTechSupport that suggested I come to the Hubspot Community with the question.

4

Hi @Notion,

Thank you for the heads up!

Can you confirm which support options you have under your subscription level? This article outlines which support options are outlined for each subscription.

Thank you!

Best,

Kristen