Hi,
We are updating our support documentation and want to accurately describe the scenarios in which our HubSpot app could go offline. A customer could disconnect from our app but we are interested in the entire app being offline and integration for all customers using the app is impacted
Based on a basic search this is what I found. Is this a good list? Is there anything missing or unrealistic scenario?
1. App can go offline when it exceeds HubSpot API limits
2.clientId and clientSecret used by teh app we built gets corrupted
Is there a licence or someother cert associated with a app listed on the marketplace that can expire?
Thank you!!! Appreciate it
Hey @JKrishnan,
Thanks for posting in the Community!
I’m not finding a set list of scenarios in which we’d expect an entire app going offline, for which I’d like to tag in some experts for more extensive insight. @deepikaverma, @nickdeckerdevs1, and @WesQ - any experience with apps that you can use to shed some light on this with?
Shane, Senior Community Moderator
Thank you!
@deepikaverma, @nickdeckerdevs1, and @WesQ ,
Any guidance with my question?
Hey @JKrishnan,
Happy to chime in here as well!
You existing scenarios are definitely a great starting point. Per the usage guidelines, exceeding limit can impact all customers using the app. As for the clientID/ Secret, if these are compromised or invalid, the OAuth token refresh flow breaks for all customers.
Tagging in some of our Top Contributors to see if they have any items they’d like to add here!
Hey @Anton, @zach_threadint, @Josh -- Do you happen to have any additional scenarios you’d recommend adding to a list reasons your app could go offline?
Thanks in advance!
Sam, Community Manager