As many established businesses have existing phone numbers for various teams and team members, it would be extremely helpful if there were a way to route calls to those numbers to the HubSpot number so they could be recorded automatically via the Beta functionality.
With the beta now, you can only receive and record inbound calls placed to a HubSpot number.
In theory, I could forward my other number to my HubSpot number, but then I lose any app-call receiving when I’m away from my desk.
So ultimately, it seems like one of two options would work best:
1. Allow other numbers to work with HubSpot inbound calling (RingCentral?)
2. Ad inbound calling to the HubSpot Mobile app so that we are not dependent on sitting at a desk to receive and record calls.
1. Yes, it is possible to route calls to a HubSpot number using a third-party service like RingCentral. This would allow you to receive and record calls placed to your existing phone numbers.
2. HubSpot does not currently offer inbound calling on the HubSpot Mobile app. However, you can use the HubSpot Mobile app to make outbound calls and record them.
Or even if we could add our own numbers like we do for outbound calls and not have to foward calls at all. This is an amazing ability of the system but will not be used by at lease my users until they are able to add their personal numbers as the inbound number
Keep it up! We all love the idea of the Inbound calling feature but it still has some bugs that need to be worked through. We have been using the outbound calling option and have had our RingCentral numbers linked to HubSpot for the last 6 months or so, and love the idea of being able to answer incoming calls within the CRM as well. Please upgrade the system with the option to choose the phone number for the inbound calling side as well so that we can fully utilize the amazing features of a truly central CRM!!
I’d add to this idea by saying that supporting HubSpot native call routing would mean we can have a cal center setup.
What we need is the ability for our inbounds to call one single phone number, which then connects them to a department phone number, which then connects to a specific user based on phone area code.
Adding this functionaly would make the HubSpot calling a full viable option! Pairing that up with support for inbound caling from mobile app, which would remove the need to forward calls to personal phone numbers.
Today it is fairly limiting and it would require us to list 20-30 different phone numbers and rely on the inbounds selecting the correct one.
+100 ‘Inbound calling to the HubSpot Mobile app’. This is absolutely crucial. There is no point in configuring calls to be made & received within Hubspot if we can’t receive calls in the iOS and iPad apps
Answer incoming calls to your HubSpot numbers directly from the mobile app. See who’s calling before you pick up, manage recordings, and automatically log every call to your CRM. Get instant notifications for missed calls and voicemails - so you never miss an opportunity.
Why does it matter?
Before, forwarding calls from desktop meant losing caller details and HubSpot features. Now your calls route directly to the app with full contact information and capabilities - keeping you connected to customers wherever you work.
How does it work?
Go to desktop calling settings (General > Calling > Ring preference) and select “Ring in Mobile App.”
When a call comes in, you’ll see the contact’s name and company before answering. Every call records automatically for transcripts and AI-powered insights, while you take notes, check contact history, or go hands-free with Bluetooth.
All your HubSpot numbers route to mobile, including Inbox and Help Desk lines.
Who gets it?
Sales and Service Hub (Starter Tier and above) on iOS and Android - available in private beta.
