Hi - we are troubleshooting a data sync integration with NetSuite. We currently have 2 issues. The first is that we are seeing quite a few sales orders failing. When looking at this closer, it looks like the product sync was set up one way from HubSpot to NetSuite, and some of the items have been updated directly in NetSuite as isActive=false, which appears to be why it’s failing. Do you have any suggestions on how to deal with this case? We’ve tried to look at setting up the sync to pass that field over, but it doesn’t look like that is an available option.
The second issue is that we’re seeing some company duplicates, with the same company name and domain (but slightly different address). Does data sync try to match records on something other than those two fields?
Thanks in advance for any insight!