It would be a great feature if you could run a dashboard report which included timestamps of where items came into an inbox and exactly how much chats/emails were completed during those hours.
I am a supervisor for a contact centre so this would be highly beneficial and would give us more insight into how employees are performing each hour.
Hi, my client needs to find out peak hours of contact creation in their portal. Allowing to show timestamps in reports would be helpful in this case as well.
Olá, meu cliente precisa saber os horários de pico de criação de contatos em seu portal. Permitir a exibição de carimbos de data/hora nos relatórios também seria útil nesse caso.
Not being able to see a timestamp in reports when the data and a workaround exist is very weird 
I found a way to work around and show the date and time together, but it only works when editing the report, you cannot put it in a dashboard. If you change “Date part” to something and then change it back to “None”, it will show the full timestamp in the report