IF Statement on dropdown field

Smart CRM & Sales Hub Sales Hub Tools
1

We have an if statement in our quotes that has always worked properly, and it suddenly stopped working.

I have narrowed it down to the fact that we compare the field value with the internal value we have setup in the dropdown field:

Screenshot 2024-09-12 at 12.11.28 PM.png
Screenshot 2024-09-12 at 12.11.28 PM.png1326×512 193 KB

If I use the label of the dropdown option instead, the IF statement works:

Screenshot 2024-09-12 at 12.12.08 PM.png
Screenshot 2024-09-12 at 12.12.08 PM.png1386×1224 127 KB

This has been working fine for months, did something change in HubSpot or is that a setting? Is there a better way of doing that same IF statement?

2

Hi @GabrielM,

Thanks for reaching out to the Community!

I’ve been checking, but I don’t see any changes in HubSpot. Let’s ask some of our experts to see if they’ve noticed the same behavior or if they have any suggestions.

Hi @Jnix284, @danmoyle, @Lucila-Andimol - Do you have any advice for @GabrielM ?

Thanks and happy Friday :slightly_smiling_face:

Best,

Diana

3

Thanks for the tag @DianaGomez - but I haven’t seen this error or change either. @GabrielM I can tell you from experience that pre-INBOUND we sometimes see some weird behavior as HubSpot rolls out feature changes, but they’re usually resolved pretty quickly. If it were me, I might call into support to see if they can help track down what’s going on.

4

Thanks, I opened a support ticket, but have not heard back yet…

5

@GabrielM I’d call in instead of starting a Ticket.