Hi, I have just connected Identitycheck 3rd partie app on my account but it doesn’t change to “Connected” and I cannot see the IdentityCheck card on Contact info page.
Am I doing something wrong?
Hi there @JMadeira,
Thank you for posting to the Community!
Can you please attach a screenshot of what you are seeing in your HubSpot portal?
Are you also able to reproduce this in an incognito window?
Can you also please try to re-authenticate the connection? Go to Settings → Integrations → Connected Apps, find IdentityCheck, and check if it’s prompting you to re-authorize. Even if you installed it, OAuth sometimes requires you to complete an auth step from within the app itself!
Looking forward to your response!
Cassie, Community Manager