Identifing Users via API

Develop, Build & Integrate APIs & Integrations
1

Hi all,
I’m trying to build a workflow to assign tickets to only available users.
I have almost everything working well except for being able to identify my user.
I’m using the following get call to get my user availability:
https://api.hubapi.com/crm/v3/objects/users?properties=hs_availability_status
Which returns a list of the information I want and an ID.

{

“results”: [

{

“id”: “999999999”,

“properties”: {

“hs_availability_status”: “away”,

“hs_createdate”: “2023-12-26T06:37:08.916Z”,

“hs_lastmodifieddate”: “2025-03-12T14:21:25.624Z”,

“hs_object_id”: “999999999”

},

“createdAt”: “2023-12-26T06:37:08.916Z”,

“updatedAt”: “2025-03-12T14:21:25.624Z”,

“archived”: false

},

But I can’t link this ID to anything since the result does not give me any other information.
SO what I’m looking for is a mapping between this ID from the users and ideally the owner record.
I know I can probably look at the create date between the 2 record and link them with that but it does not feel robust.
Hopefully somebdy faced this issue before me :slightly_smiling_face:

2

Hey, @AFavre5 :waving_hand: Thanks for the great question. I appreciate you including your details. Have you tried modifying your initial request to the Users API to include a few additional properties, like —

“hs_internal_user_id” and “hubspot_owner_id”? If the root issue is getting an ID that you can use to assign ownership of a ticket to a User then I think “hubspot_owner_id” should get us there.

Example:

Request

https://api.hubapi.com/crm/v3/objects/users?properties=hs_availability_status,hubspot_owner_id,hs_internal_user_id

Response

{
 "results": [
 {
 "id": "208863745667",
 "properties": {
 "hs_availability_status": null,
 "hs_createdate": "2023-01-20T19:03:45.204Z",
 "hs_internal_user_id": "49284099",
 "hs_lastmodifieddate": "2023-08-23T08:49:09.597Z",
 "hs_object_id": "208863745667",
 "hubspot_owner_id": "312325810"
 }...
 ]
}

Ticket creation

https://api.hubapi.com/crm/v3/objects/tickets

{
 "properties": {
 "hs_pipeline": "0",
 "hs_pipeline_stage": "1",
 "hs_ticket_priority": "HIGH",
 "subject": "troubleshoot report2",
 "source_type": "MY_CAT",
 "hubspot_owner_id": "312325810"
 }
}

If this isn’t what you’re after, please let me know, and we’ll what else we can brainstorm up for this use case.

Best,

Jaycee

3

Thank you Jaycee!!
I was missing the parameter:

hubspot_owner_id

It solves my problem

4

Amazing! I’m glad that helped get you moving forward. — Jaycee