Hi,
A tracking script was placed on a customers device when they vistied our site. This was done without their consent and they are threatening legal action. Is there a way to turn off the feature to prevent futher issues?
Thanks
Hi @MThomas76,
Thank you for reaching out to the Community!
If HubSpot cookies are loading before consent has been collected, your consent banner policy type is likely set to Notify visitors that your site uses cookies. Instead, ensure that your banner is set up to either require opt-in or display cookies by category. You can update this setting at any time within each banner’s settings. You can learn more about consent banner FAQs here.
If you have a website hosted by HubSpot, the cookies below may be set on your browser, depending on the site’s setup. You can learn more about the cookies by reading here.
To go further, this article details how HubSpot handles tracking cookies.
Please do let me know if there is anything further I can clarify on the above, and I’ll be happy to do so.
Have a nice day!
Best,
Diana