We’re seeing this too, I’ve seen it on two completely different PCs now so it’s nothing specific to a certain instance of Chrome.
It only happens on long conversation threads by the looks of it, maybe ones with images embedded in signatures from incoming emails? If I try and type on a thread with 1 or 2 emails in it’s absolutely fine but I’ve got a thread with quite a handful of emails back and forth and typing is basically impossible.
Profiling in Web Tools shows that it’s the re-rendering of the Layout whenever you type that does it
This is from me typing a few works over 4s into the reply box:
Here’s a full Bottom-Up trace from that:
Hi @BWoodford,
Thanks for the information!
I’ve moved your reply to a new post to ensure it has visibility among all of our community members.
Can you confirm if you are experiencing this behavior only with the conversations tool? Have you tried clearing cache and cookies on your browser and disabling extensions?
Thanks!
Best,
Kristen
This is on two separate PCs and in Incognito too, only with the conversations tool though.
Hi @BWoodford,
Thanks for the details!
I would recommend trying the following:
- Disable any ad blocker plug-ins you have installed on your browser
- Try a different browser
- Ensure cookies are enabled on your browser
If this issue continues after trying out these steps, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Best,
Kristen
I tried it on Edge which is basically “fresh” as I never used it, so this is definitely a Hubspot issue not a browser issue. I’ll contact tech support, yeah
