Hubspot email tracking

Smart CRM & Sales Hub Outlook Sales Extension
1

Hi,

I have connected my Outlook account to my personal inbox in HubSpot. As a result, I can send 1:1 emails to contacts directly from the HubSpot UI as well as from my Outlook mailbox. Emails sent from both platforms are logged in the contact’s HubSpot activity timeline.

Can we differentiate between emails sent directly from the HubSpot UI and those sent from the Outlook mailbox? Also, how are incoming emails received from contacts logged in the HubSpot activity timeline?

Thanks

2

Hi @vinayakhnr6,

Can we differentiate between emails sent directly from the HubSpot UI and those sent from the Outlook mailbox?

Yes, navigate to Menu > CRM > Contacts, then use the dropdown in the top left and change it from Contacts to Emails:

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You can now add columns in this view for Record source - which tells you how this email entered the system.

Also, how are incoming emails received from contacts logged in the HubSpot activity timeline?

Only after enabling the logging of incoming emails, see here: Manage contact email logging rules

Best regards!