HubSpot – CRM WordPress plugin consent.

Marketing & Content Hub GDPR
1

Hello,

The HubSpot All-In-One Marketing – Forms, Popups, Live Chat – WordPress plugin | WordPress.org plugin seems to not listen to any Cookie prefencens. How can it be setup to not use cookies or to have it understand if a site has CookieInformation or CookieBot?

Or is there no possible way if the plugin is installed?

I don’t have access to the plugin control panel on all sites that clients use, so managing this is frustrating and difficult.

2

Hi @Miikkamaegla,
Thank you for reaching out to the Community!
I understand that this can be frustrating.
I have found the reply from @TitiCuisset on this similar post “Issue with Hubspot plugin + CookieBot Plugin on Wordpress” that might be of interest.
I’d like to invite a couple of subject matter experts to this conversation: Hi @ChristinaKay, @Alex_Elborn and @OPerek-Clark do you have suggestions to help @Miikkamaegla, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation :slightly_smiling_face:
Thanks a lot and have a nice day!
Best,
Bérangère

3

Hey!

Thank you for these tips I will check them out.

Hopefully some clear guides are made so these things become easier and clearer to implement.

I have also added this through Google Tag Manager:

_hsq.push(['doNotTrack', {track: true}]);

Since the Hubspot Cookies seem to be categorized as Marketing, I set doNotTrack to true if someone has accepted Marketing Cookie through the Cookie Information banner.

I am still unsure what I should do with a form on the page that is a Hubspot form. Shoud I not display that form to the user if they don’t accept Marketing cookies?

Thank you everyone for their help! :sunflower:

4

Hi @Miikkamaegla,
Thank you for your patience and the additional information!
I’d like to share these articles that might be of interest:
- Customize your cookie tracking settings and consent banner
- Use cookie management tools in HubSpot
- Connect the Cookiebot integration
And these threads might help you:
- The solution from @Aakar on this post “Looking for the best practice for HubSpot + Cookiebot with GTM and GA”
- The solution from @CMarritt on this post “CookieBot blocking HubSpot forms from loading unless statistics accepted (using wordpress)”
- The solution from @TomM2 on this post “CookieBot blocking data from non-Hubspot forms”
- The solution from @MatthewShepherd on this post “HubSpot Forms not working with Cookiebot and Tag Manager”
I’d like to invite a couple of subject matter experts to this conversation: Hi @TomM2, @Jnix284 and @Phil_Vallender do you have suggestions to help @Miikkamaegla, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation :slightly_smiling_face:

Thank you very much and have a great day!
Best,
Bérangère

5

I would look at other options - some useful resources:
- Consent management options
- Cookie banner and wordpress

- free cookie banner
Hope this helps!

6

I was facing the same issues that you mentioned before I transferred from cPanel to Cyberpanel.net and from then I was able to have access to the plugin control panel on all sites that clients use.