Hubspot certificate not trusted

Smart CRM & Sales Hub Outlook Sales Extension
1

When installing the Outlook plugin I get this error:

Name: HubSpot Sales for Outlook
From: https://dl.getsidekick.com/outlook/vsto/Sidekick.vsto

************** Exception Text **************
System.Security.SecurityException: Customized functionality in this application will not work because the certificate used to sign the deployment manifest for HubSpot Sales for Outlook or its location is not trusted. Contact your administrator for further assistance.
 at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInTrustEvaluator.VerifyTrustPromptKeyInternal(ClickOnceTrustPromptKeyValue promptKeyValue, DeploymentSignatureInformation signatureInformation, String productName, TrustStatus status)
 at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInTrustEvaluator.VerifyTrustUsingPromptKey(Uri manifest, DeploymentSignatureInformation signatureInformation, String productName, TrustStatus status)
 at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.ProcessSHA2Manifest(ActivationContext context, DeploymentSignatureInformation signatureInformation, PermissionSet permissionsRequested, Uri manifest, ManifestSignatureInformationCollection signatures, AddInInstallationStatus installState, TrustStatus sha256TrustStatus, X509Certificate2 sha256PublisherCert)
 at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.VerifySecurity(ActivationContext context, Uri manifest, AddInInstallationStatus installState)
 at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()
The Zone of the assembly that failed was:
MyComputer
2

Hello @sjames

We have a great troubleshooting guide for the extension that will explain more about this error message.

I hope this information helps.

Pam

3

Thanks for that, but it certainly seems super “hack-y” as far as solutions go. Is there a reason Hubspot isn’t using a trusted certificate?

4

Hello @sjames,

I confirmed with the team and our certificate is updated and valid.

We recommend working with your IT team to see why there is a blocking in our plugin from installing.

Thank you,

Pam

5

FYI for anyone having similar problems in the future, I was finally able to get it installed with this tool:

The Internet Explorer advice above did not work in my case.

6

Dear Hubspot, as much as your tutorials, help etc **bleep**, your clients rule, Thx sjames. That worked.
after12 months of no desktop tool I got it working again.

7

Thank you sjames, this worked!! I cant figure out why Hubspot doesnt have a fix for this yet.

8

Thanks for the solution :+1:

9

I had to take the steps to Trust these certificates when installing the add-in for Outlook. Will HubSpot be fixing the issue and create a certificate that covers this?

10

Hi @KaylaLeanos
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it’s usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I’m happy to get you started.
Best,

Victor

11

Thank you for sharing your feedback @youp , and for sharing your solution @sjames !

Kindly,

Pam