HS webhook is not working

I have an HS workflow and it has an action there to call to a webhook. Sometimes it is calling to the webhook. But sometimes it takes too much time. Is there any limitation to using the webhook in HS workflow?

Hi @dmadusanka :waving_hand:

Here’s the only HubSpot documentation I can find where limits are defined for Workflow webhooks. Note that it’s a legacy doc, so the information may no longer be accurate. Regardless, I think it might give you a reasonable indication of the limits HubSpot applies to this feature. Here’s a copy of the limitations I’m referring to:


Webhooks follow these rules for connecting and retrying requests:

  • Workflows wait up to three seconds to connect to a tcp socket. If this fails, HubSpot will retry.
  • Workflows wait up to 30 seconds for a response (aka request timeout).
  • Workflows will not retry after receiving 4XX series response status codes.
    • One exception to this rule is 429 rate limit errors; workflows will automatically retry after receiving a 429 response, and will respect the Retry-After header if present.
  • Workflows will retry after receiving a 5xx series error.
    • When we encounter a 5xx error, the request will be retried over the next 3 days before failing permanently.
  • Workflows will issue webhook attempts at up to 20 requests per second.

I hope this proves useful. Please let me know if you have any follow-up questions.