I just started setting up my Hubspot account and I’m trying to create a Product Folder. However, the option “Create folder” does not appear in the menu that pops up when I press the “Actions” button. The only options that I see are “Edit properties”, “Import”, and “Restore products”.
I’m currently on a Free account, I don’t know if it’s a premium feature.
Hi @SCollecting,
While not specified on this page Create and manage products, that does seem to be the case. I’ve compared a fresh free CRM to my paid portal and the option is not available in the free CRM but the paid one.
Hope this helps!
Hi Karsten,
Product folders were apparently a popular feature back in time but then removed. Do you know why? And do you know when they will come back?
Greetings
Martin
Did you ever find a solution? I am having the same issue
Same issue. I am on the paid version (professional) and I don’t have the “create folder” in the actions drop down menu in my product library. . . I am a super admin
No solution yet…
Hi @TheArtistDavid and @v-AMcG,
Thank you for reaching out to the Community!
- Could you please try to create a folder from an incognito window (or another browser) to see if this solves the issue?
- Can other users reproduce the behavior?
In the meanwhile, I will be investigating this for you internally and I will get back to you.
Thanks for your patience!
Have a great day!
Best,
Bérangère
Hi @TheArtistDavid, @v-AMcG and Community,
Thanks for your patience and thank you for reaching out about this request.
I checked for you with the Team and after many months of research and investigation, the team has decided to deprecate the folder functionality within the Product Library Index page in favor of filtered views.
Why did we make this choice?
Our team interviewed and tested with a broad range of customers early this year, including those customers that had folders, those customers that did not, and customers who had not yet used the product library at large to better understand what problems our users were trying to solve and which pattern would make them most efficient.
We presented all users with both options (expanded folder structure with sub-folders and the new index/filtered views UI).
Our testing revealed that customers were ultimately more productive and happier with the index page and views than with the introduction of sub-folders due to the flexibility in filtering, reduced need for product duplication to adhere to folder structures for segmentation purposes, and the overall speed and performance gains with search, sort, and find.
With that being said, our team is always listening to the feedback from this Community and if you do have a case for folders, we’d love for you to submit your use case in-app via the feedback widget so that the Team can learn more about your use case and follow up on ways we might evolve the product to better serve your needs in the future.
Thank you in advance for your valuable feedback!
Best,
Bérangère
This seems like a terrible decision for European companies that work internationally, such as ourselves. We need to be able to create quotes in different languages. As Hubspot does not offer the option of creating products in multiple languages, we have to create the same product multiple times for each language. Previously, we created a folder for each product category and language, which made things a bit easier. However, without folders and using only filtering, the same product appears multiple times, increasing the potential for mistakes and making quotes much more difficult to handle. Please either bring the folders back or provide an option to create a product only once, but in multiple languages!
Or do you see any alternative solution for our problem?
Hi @Rosala,
Thank you for sharing your feedback. I will mention this to the Product team.
With that being said, I am going to tag in some of our Top Contributors to see if they have any workarounds on this - @ScottPennwood @GeorgeBThomas and @ChrisoKlepke do you have any suggestions here?
Cassie, Community Manager
Hi @TheArtistDavid @SCollecting @BérangèreL @v-AMcG @karstenkoehler ,
In order to see the “create folder” option you will need to click “settings” and then “products” followed by “actions” and the create folder option will appear. It is not accessible from the regular products library view.
I hope this helps.
Unfortunately, the Hubspot team has removed that as an option.
Amanda McGuckin Hager Marketing Consultant for AKH
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No, it did not help. I have no idea why I do not have the option.