I’m the CEO for a company called Edico wich is based in Reykjavik, Iceland. Edico is a b2b company that focuses on selling tecnology that helps businesses serve their customers better. I’m into montain bikes and city bikes and also skiing in the winter. My personal mantra is, treat people like you want to be treated and live your life today. --- This post was migrated from connect.com and was originally published at an earlier date.
Love seeing other folks from Iceland here! 
--- This post was migrated from connect.com and was originally published at an earlier date.
Welcome Grétar! I’m curious, since Edico helps businesses improve customer service, what’s one key trend you’re seeing in customer service technology that companies should be paying more attention to? --- This post was migrated from connect.com and was originally published at an earlier date.
Self-service is of course a hot topic. Giving customers the possibility to help themselves, whether it’s finding products in-store, seeing more product information or self-checkout, it’s important that these services are not replacing personal services, but rather complementing it and enabling companies to have more staff where customer interaction is needed to make the sale. --- This post was migrated from connect.com and was originally published at an earlier date.
how is the skiing in iceland? --- This post was migrated from connect.com and was originally published at an earlier date.